Back to the top

Refund and Returns Policy

U.S. Shipping Only

We only ship to the Continental U.S.

Turnaround Time

Please allow 7-10 business days for your item to arrive.

Returns & Exchanges

Returns accepted within 15 days of receipt.

Refund and Returns Policy

This policy was updated January 31, 2022

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:


  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at info@jekalynbeauty.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.



We do not offer exchanges unless your product arrived damaged. In such a case, contact us at info@jekalynbeauty.com. Include your order number and a photo of the damaged product.



Shipping returns

To return your product, you should contact us at info@jekalynbeauty.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Need help?

Contact us at info@jekalynbeauty.com for questions related to refunds and returns.

Email Us



Atlanta, GA

Jekalyn Beauty Logo Black

Hours of Operation

Tuesday - Thursday9:00 AM - 2:00 PM EST

Connect with Us

© Copyright 2022 Jekalyn Beauty. All Rights Reserved.